Privacy Policy

Last updated: July 29, 2026

Virunga Trail Safaris ("we", "us", "our") respects your privacy. This policy explains how we collect, use, and protect personal information when you use our website, create an account, book a safari, or subscribe to our newsletter.

Information we collect

• Account data: name, email, phone, country, and password (stored securely hashed).
• Booking data: travel dates, party size, special requests, and payment-related details you provide.
• Communications: messages sent via contact forms, inquiries, or email.
• Technical data: IP address, browser type, and cookies (see our Cookie Policy).

How we use your information

• Process bookings and send confirmations, status updates, and travel-related communications.
• Verify your account and, if enabled, two-step login verification.
• Respond to inquiries and provide customer support.
• Send newsletter updates when you subscribe (you may unsubscribe at any time).
• Improve our website and comply with legal obligations.

Email & notifications

We send transactional emails (activation codes, booking confirmations, status changes) and, with your consent, marketing newsletters. You can manage marketing preferences via unsubscribe links in those emails.

Data sharing

We do not sell your personal data. We may share information with trusted partners only when necessary to deliver your safari (e.g. lodges, park authorities) or when required by law.

Security

We use industry-standard measures including encrypted passwords and optional two-factor authentication. No method of transmission over the internet is 100% secure; we work continuously to protect your data.

Your rights

You may request access, correction, or deletion of your personal data by contacting us at virungatrailsafaris@gmail.com.

Contact

Questions about this policy? Email virungatrailsafaris@gmail.com or visit our contact page.